Privacy Policy

Last Updated: August 13, 2026

Shalankara respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

Personal Information

  • Full name
  • Mobile or telephone number
  • Email address
  • Billing address
  • Shipping or delivery address
  • Order details
  • Information you voluntarily provide when contacting us

Payment Information

Payments may be processed through third-party payment gateways. Depending on the payment method used, you may be required to provide payment information directly to the relevant payment service provider.

Shalankara does not intentionally store complete credit or debit card details on its own servers.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Approximate usage information
  • Date and time of website access
  • Referring website or source

This information helps us maintain and improve the website.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange product delivery
  • Confirm orders and payments
  • Communicate regarding your purchases
  • Respond to enquiries and customer support requests
  • Process returns, exchanges, or refunds
  • Improve our website, products, and services
  • Detect and prevent fraudulent or unauthorized activity
  • Maintain website security
  • Send promotional or marketing communications where permitted and where you have provided appropriate consent
  • Comply with applicable legal and regulatory requirements

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember shopping cart information
  • Maintain website functionality
  • Understand how visitors use the website
  • Improve website performance
  • Provide relevant content or marketing where applicable

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting and technical service providers
  • Website analytics or marketing service providers
  • Professional advisers where necessary
  • Government authorities or law enforcement agencies where legally required

These parties may only receive information necessary for the relevant purpose, subject to applicable requirements.

5. Payment Processing

When you make a payment through our website, your payment may be processed by an independent third-party payment gateway.

Such providers may collect and process payment information according to their own privacy policies and security practices.

Shalankara does not control the privacy practices of independent third-party payment providers.

6. Order and Delivery Information

To fulfil your order, we may provide necessary customer information to delivery and logistics partners.

This may include:

  • Customer name
  • Phone number
  • Delivery address
  • Order information

This information is used for delivery and related customer-service purposes.

7. Marketing Communications

Where permitted by applicable law, we may send information about new products, offers, promotions, or other updates.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Please note that you may still receive essential communications related to orders, payments, deliveries, returns, or other transactions.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, dispute resolution, and other legitimate business requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal obligations.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

If you visit a third-party website through one of these links, its own privacy policy and terms will apply.

Shalankara is not responsible for the privacy practices, content, or security of third-party websites.

11. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent for certain uses of your information
  • Opt out of promotional communications

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

Shalankara may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Shalankara

Phone: 079807 38887
WhatsApp: +91 98837 20365
Email: shalankara.boutique@gmail.com

Address:
Kolkata, West Bengal – 700075

By using the Shalankara website, you acknowledge that you have read and understood this Privacy Policy.