Shipping & Cancellation Policy

Last Updated: August 13, 2026

At Shalankara, we carefully prepare and pack every jewellery order before dispatch. This policy explains our shipping process and the conditions for cancelling an order.

1. Order Processing

Orders are generally processed within 2–5 business days after successful payment confirmation.

Processing time may vary during:

Sales and promotional periods
Festivals and public holidays
High-volume order periods
Situations requiring additional product preparation

Once your order has been dispatched, you will receive the available shipping or tracking information.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary depending on the delivery location, order size, courier service, or other applicable factors.

3. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or difficult-to-reach locations may take longer.

The estimated delivery period is only an indication and may be affected by circumstances beyond our control, including:

Weather conditions
Courier delays
Public holidays
Transportation disruptions
Incorrect or incomplete address details
Regional restrictions
Other unforeseen circumstances

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Please carefully check your:

Name
House/building number
Street/locality
City
State
PIN code
Contact number

Shalankara will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Tracking

Where tracking is available, tracking details will be shared with the customer after the order has been dispatched.

Customers can use the tracking information provided by the courier to check the status of their shipment.

6. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us so that we can assist you in checking the shipment status.

7. Failed Delivery

If a courier is unable to deliver an order because of an incorrect address, unavailable recipient, incorrect contact details, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to Shalankara.

Additional shipping charges may apply if the customer requests re-dispatch of a returned order.

8. Cancellation of Orders

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, contact us as soon as possible using:

Phone: 079807 38887
WhatsApp: +91 98837 20365
Email: shalankara.boutique@gmail.com

Please provide your order number and the details required to identify the order.

9. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the order has already been handed over to the courier, customers may need to follow the applicable return process after delivery, subject to our Return & Refund Policy.

10. Refund for Cancelled Orders

If an eligible order is successfully cancelled after payment has been received, the applicable refund will be processed through the original payment method or another appropriate method.

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, or financial institution.

11. Products Made or Prepared Specifically for the Customer

Orders involving personalized, customized, or specially prepared products may not be eligible for cancellation once production or preparation has started.

Any applicable cancellation conditions will be communicated to the customer where necessary.

12. Damaged or Incorrect Orders

If you receive a package that appears damaged, or if you receive an incorrect product, please contact us as soon as possible.

For faster assistance, customers may be required to provide:

Order number
Photographs of the package
Photographs of the product received
A description of the issue
Unboxing video, where available

Any claim will be reviewed according to our applicable Return & Refund Policy.

13. Contact Us

For questions regarding shipping or order cancellation, please contact:

Shalankara