Return & Refund Policy
Last Updated: August 13, 2026
At Shalankara, we want you to be happy with your purchase. Since our products are jewellery items and may include handcrafted resin pieces, we carefully inspect and pack orders before dispatch.
This Return & Refund Policy explains when returns, exchanges, and refunds may be accepted.
1. Return Eligibility
Customers may request a return if the product:
- Arrives damaged
- Is defective
- Is the wrong product
- Is significantly different from the product ordered
Return requests must be submitted within 48 hours of delivery.
Products must be returned in their original condition and packaging, along with any accessories or other items supplied with the order.
2. Products Not Eligible for Return
Returns may not be accepted for:
- Products damaged after delivery due to improper handling
- Products showing signs of use, wear, alteration, or damage caused by the customer
- Products returned without their original packaging where the packaging is required for verification
- Products damaged due to improper storage or care
- Customized or personalized products, unless they are defective or incorrectly supplied
- Products returned after the applicable return period
Minor variations in colour, pattern, texture, or appearance of handmade resin jewellery are not necessarily considered defects.
3. How to Request a Return
To request a return, contact us within 48 hours of delivery.
Please provide:
- Order number
- Customer name
- Contact number
- Reason for the return
- Clear photographs of the product
- Photographs of the packaging, if the product arrived damaged
- Unboxing video, where available
Send your request to:
Email: shalankara.boutique@gmail.com
WhatsApp: +91 98837 20365
Phone: 079807 38887
Our team will review the request and inform you whether the return is eligible.
4. Return Approval
Do not send a product back before receiving return instructions from Shalankara.
If the return is approved, we will provide the relevant return instructions and address.
Products should be securely packed to prevent damage during return shipping.
5. Exchange
Where applicable, Shalankara may offer an exchange for an eligible defective, damaged, or incorrect product.
Exchange availability depends on product availability.
If the replacement product is unavailable, an applicable refund may be offered instead.
6. Refunds
Once the returned product has been received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refund will be processed through the original payment method or another suitable payment method.
The time required for the refund to appear in your account may depend on your bank, payment gateway, or financial institution.
7. Refund for Damaged or Incorrect Products
If the product is confirmed to have been damaged before delivery or the wrong product was sent by Shalankara, an eligible refund or replacement may be provided.
Customers may be asked to provide photographs or other evidence to help us verify the issue.
8. Return Shipping Charges
If the return is due to a confirmed defective, damaged, or incorrect product supplied by Shalankara, the applicable return shipping cost may be covered or reimbursed as determined by us.
For other returns, where a return is permitted, the customer may be responsible for the applicable return shipping charges.
9. Products Damaged During Return Shipping
Customers are responsible for securely packaging products approved for return.
If a product is damaged during return shipping because it was inadequately packaged, the return or refund may be affected.
10. Refund Deductions
Where applicable, refunds may exclude non-refundable charges, shipping charges, or other costs that are not required to be refunded under applicable law.
Any applicable deduction will be communicated to the customer.
11. Order Cancellation
Cancellation requests are handled separately under our Shipping & Cancellation Policy.
Customers should contact us as soon as possible if they wish to cancel an order before dispatch.
12. Handmade Product Variations
Shalankara may offer handcrafted resin jewellery. Because of the handmade nature of these products, small differences in colour, pattern, texture, shape, or finishing may occur.
Such natural variations are not automatically considered defects and may not qualify for a return or refund.
13. Non-Delivery or Lost Orders
If an order is marked as delivered but has not been received, or if a shipment appears to be lost in transit, please contact us promptly.
We will coordinate with the relevant delivery partner and investigate the shipment status before determining the appropriate resolution.
14. Fraudulent or Abusive Return Requests
Shalankara reserves the right to refuse returns, exchanges, or refunds where there is reasonable evidence of misuse, fraudulent activity, repeated abuse of the return process, product substitution, or intentional damage.
15. Contact Us
For any return or refund-related questions, please contact:
Shalankara
Phone: 079807 38887
WhatsApp: +91 98837 20365
Email: shalankara.boutique@gmail.com
Address:
Kolkata, West Bengal – 700075
Shalankara reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.